Chariot Digital respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our ecommerce store in Pakistan.
This policy is general business policy content and is not a statement of legal certification. For case-specific help regarding your personal data or an order, please contact [email protected].
We may collect information that you provide directly when you browse our website, place an order, contact support, subscribe to updates, or create an account. This information may include your name, email address, phone number, billing address, shipping address, and order details.
We may also collect limited technical information automatically, such as device type, browser type, pages visited, approximate location based on IP, and basic usage data to help us improve website performance and customer experience.
We may use your information to operate our store, process and fulfill orders, communicate about purchases, provide customer support, manage returns or refunds, detect fraud, improve our services, and send important transactional updates.
Payment information is handled through our chosen payment methods and service providers. We do not intend to store full sensitive payment card details unless required for a specific supported transaction flow. Payment processing may involve verification and fraud prevention measures by third-party providers.
Our website may use cookies or similar technologies to support core website functions, remember preferences, maintain shopping activity, and understand basic site usage. These tools help us improve navigation, performance, and customer experience. Basic analytics information may be collected in aggregated form to understand traffic and product interest.
We do not sell your personal information as part of our ordinary business operations. We may share information only as reasonably necessary to run our ecommerce store and fulfill orders.
We keep personal information for as long as reasonably necessary for order fulfillment, customer service, recordkeeping, fraud prevention, dispute handling, and operational or accounting needs. Retention periods may vary depending on the nature of the data and the purpose for which it was collected.
If you create an account, you are responsible for keeping your login information secure. Order history and customer records may be stored to help us provide support, track purchases, and manage returns, exchanges, or complaints.
Subject to applicable law and practical business requirements, you may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of certain information where appropriate. Some information may need to be retained for order records, fraud prevention, or legal and accounting purposes.
You may also contact us if you no longer wish to receive non-essential communications from us. We will review and respond to reasonable requests as appropriate.
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure. However, no website or online transmission method can be guaranteed completely secure. Customers should also protect their own account credentials and devices.
Our website is intended for general users and not specifically directed to children. We do not knowingly collect personal information from children in a manner inconsistent with applicable expectations for online commerce.
We may update this Privacy Policy from time to time to reflect changes in business operations, technology, or website features. Any updates will be posted on this page, and continued use of the website after updates indicates acceptance of the revised policy.
If you have questions about this Privacy Policy, your personal information, or an order-related issue, please contact us at [email protected]. Customers should contact support for case-specific help.
